Cookie policy

This document contains the information provided by the operator of the website www.muuska.hu (hereinafter referred to as: Website) (hereinafter referred to as: Data Controller) regarding the processing of personal data relating to persons using its Website (hereinafter referred to as: Data Subject).

Contact details and other data of the Data Controller:

2141 Csömör, Bence utca 13.
E-mail: muuska@muuska.hu
Tax number: 14367995-2-13

1. Description of the processing scope, purpose of the processing and scope of the data processed

1.1. Data processed in the context of handling complaints, withdrawals and warranty claims

Description of the processing scope, purpose of the processing and scope of the data processed

We process your name, contact details (email address, telephone number, postal address) and your complaint in connection with the handling of complaints.

The purpose of the processing is to ensure that guarantees and complaints are handled in accordance with the law.

Legal basis for processing

The legal basis for the processing of data is the fulfilment of the obligations provided for in the Consumer Protection Act and the Civil Code, pursuant to Article 6(1)(c) of the Regulation.

Duration of processing

According to the Consumer Protection Act, we must keep the data for 5 years after the complaint has been dealt with.

1.2. Contact us menu item

Description of the processing scope, purpose of processing and scope of the data processed

On our website, we provide you with the opportunity to contact us directly by filling in and submitting the contact form. The form requires you to provide your name, email address and message.

Legal basis for processing

The legal basis for processing is your consent pursuant to Article 6(1)(a) of the Regulation.

Duration of processing

We will process your data for as long as we process your contact request.

2. Data processors

Service provider

We use the services of Tárhely.com (info@mhosting.hu), the hosting service provider, as data processor for the processing of the data. The Data Processor is responsible for the storage of personal data under a contract with the Data Controller. It is not entitled to access the personal data.

3. Cookie management

Cookies collect information about users and their devices; they remember users’ individual preferences, which are used, for example, when making online transactions, so that they do not have to be re-entered; they facilitate the use of the service; they provide a quality user experience. In order to provide a personalised service, a small piece of data, called a cookie, is placed on the user’s computer and read back during a subsequent visit. If the browser returns a previously saved cookie, the cookie provider has the possibility to link the user’s current visit to previous visits, but only in relation to its own content.

Necessary cookies: cookies without which essential services of the website would not be able to function properly.

Performance cookies: these collect information about how visitors use the website. For example, which are the most frequently visited sections and articles. These cookies are used by the data controller for statistical purposes to improve and maintain the user experience.

Functional cookies: allow the website to remember certain information you have previously entered, such as your personal preferences.

Third-party cookies (analytics). This service provider uses cookies to collect information about how users use the service for statistical purposes. This data is used by the provider to improve the service and the user experience. These cookies also remain on the visitor’s computer or other browsing device until they expire or are deleted by the user. These include _ga and _gat cookies.

The _ga Google Analytics cookie has an expiry date of 2 years and is used to distinguish between individual users (or browsers).

The _gat Google Analytics cookie has an expiry time of 1 minute and is sent to the web server each time a connection is made. This cookie is used to control the frequency of the request.

Most of the most commonly used web browsers (Chrome, Firefox, Edge, Explorer, Opera, Safari, etc.) accept and allow the download and use of cookies by default, but it is up to you to modify your browser settings to refuse or block them, or to delete cookies already stored on your computer.

For more information on the use of cookies, please see the “help” section of each browser.

Disable cookies for each browser:

• Chrome: https://support.google.com/accounts/answer/61416?hl=hu
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Internet Explorer: https://support.microsoft.com/hu-hu/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
• Safari: https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US
• Edge: https://support.microsoft.com/hu-hu/help/10607/microsoft-edge-view-delete- browser-history
• Opera: http://help.opera.com/Windows/10.20/hu/cookies.html

4. Your rights in relation to data processing

During the period of processing, you have the following rights under the Regulation:

• access to personal data and information on data management,
• the right to rectification,
• restriction of processing,
• right to erasure,
• right to portability,
• right to object,
• right to withdraw consent.

If you wish to exercise your rights, we will need to identify you and communicate with you as necessary. Therefore, in order to identify you, you will be required to provide personal data (but identification will only be based on data that we already hold about you) and your complaint about our processing will be available in our email account for the period of time specified in this notice in relation to complaints.

We will respond to complaints about data processing within 30 days at the latest.

4.1. Right to withdraw consent

You have the right to withdraw your consent to data processing at any time, in which case the data will be deleted from our systems.

4.2. Access to personal data and information

You have the right to receive feedback as to whether your personal data is being processed and, if it is, you have the right to:

• have access to the personal data processed; and
• inform you of the following information:
  • the purposes of the processing;
  • the categories of personal data processed about you;
  • information about the recipients or categories of recipients to whom or with which the personal data have been or will be disclosed;
  • the envisaged period of storage of the personal data or, where this is not possible, the criteria for determining that period;
  • the envisaged duration of the storage of the personal data or, if this is not possible, the criteria for determining that duration;
  • the right to lodge a complaint with a supervisory authority;
  • if the data was not collected from you, any available information about its source;
  • the fact of automated decision-making (if such a process is used), including profiling, and, at least in these cases, clear information about the logic used and the significance and likely consequences for you of such processing.

The purpose of exercising the right may be to ascertain and verify the lawfulness of the processing, and we may charge a reasonable fee for providing the information in exchange for repeated requests for information.

Access to your personal data will be ensured by sending you, by email, the personal data and information processed after you have been identified.

Please indicate in your request whether you want access to the personal data or information about the processing.

4.3. Right to rectification

You have the right to have inaccurate personal data relating to you corrected without delay at your request.

4.4. Right to restriction of processing

You have the right to restrict processing at your request if one of the following conditions is met:

• You contest the accuracy of the personal data, in which case the restriction applies for the period of time that allows us to verify the accuracy of the personal data, if verification is not necessary, no restriction will be applied;
• the processing is unlawful and you object to the deletion of the data and instead request the restriction of their use;
• we no longer need the personal data for the purposes for which we are processing them, but you need them for the establishment, exercise or defence of legal claims; or
• You have objected to the processing, but we may also have a legitimate interest in the processing, in which case, until it is determined whether our legitimate grounds override your legitimate grounds, the processing must be restricted.

If the processing is restricted, such personal data may be processed, except for storage, only with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for important public interests of the Union or of a Member State.

You will be informed in advance (at least 3 working days before the restriction is lifted) of the lifting of the restriction on processing.

4.5. Right to erasure – right to be forgotten

You have the right to have your personal data deleted without undue delay if one of the following grounds applies:

• the personal data are no longer necessary for the purposes for which they were collected or processed;
• You withdraw your consent and there is no other legal basis for the processing;
• You object to processing based on legitimate interest and there is no overriding legitimate ground (i.e. legitimate interest) for the processing,
• the personal data were unlawfully processed and this was established on the basis of the complaint,
• personal data must be erased in order to comply with a legal obligation under EU or Member State law applicable to us.

If we have disclosed personal data we hold about you for any lawful reason and we are required to delete it for any of the reasons set out above, we will take reasonable steps, including technical measures, taking into account the available technology and the cost of doing so, to inform other data controllers that you have requested that links to or copies of your personal data in question be deleted. As a general rule, your personal data will not be disclosed.

Erasure does not apply where the processing is necessary:

• to exercise the right to freedom of expression and information
• to comply with an obligation under EU or Member State law that requires the processing of personal data (such as processing in the context of invoicing, where the storage of the invoice is required by law) or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
• to bring, enforce or defend legal claims (e.g. if we have a claim against you and you have not yet settled it, or if you are the subject of a consumer or data management complaint).

4.6. Right to object

You have the right to object to the processing of your personal data based on legitimate interests at any time on grounds relating to your particular situation. In this case, we may no longer process the personal data unless we can prove that the processing is justified by compelling legitimate grounds which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

4.7. Right to portability

Where the processing is necessary for the performance of a contract or is based on your voluntary consent, you have the right to request that the data you have provided to us is provided to you in a machine-readable format, which we will make available to you in xml, JSON or csv format, and, if technically feasible, you may request that we transfer the data in this format to another controller.

4.8. Remedies available

If you believe that we have violated a legal provision on data processing or have failed to comply with a request, you may initiate an investigation procedure with the National Authority for Data Protection and Freedom of Information (postal address: 1530 Budapest, PO Box 5, e-mail: ugyfelszolgalat@naih.hu) to stop the alleged unlawful processing.

You are also informed that you may also bring a civil action before a court.

5. Data security

In the operation of our IT systems, we use the necessary rights management, internal organisation and technical solutions to ensure that your data cannot be accessed, deleted, deleted from the system or modified by unauthorised persons. We also enforce data protection and data security requirements with our data processors.

We keep records of any data breaches and, where necessary, we will inform you of any incidents that occur.

6. Other provisions

We reserve the right to amend this privacy notice in a way that does not affect the purpose and legal basis of the processing.

If, however, we intend to carry out further processing of the data collected for purposes other than those for which they were collected, we will inform you of the purposes of the processing and the information below before carrying out the further processing:

• the duration of the storage of the personal data or, where this is not possible, the criteria for determining that duration;
• your right to request access to, rectification, erasure or restriction of the processing of personal data concerning you and to object to the processing of personal data where the processing is based on legitimate interests and to obtain the right to data portability where the processing is based on consent or a contractual relationship;
• in the case of processing based on consent, that you may withdraw your consent at any time,
• the right to lodge a complaint with a supervisory authority;
• whether the provision of the personal data is based on a legal or contractual obligation or is a precondition for the conclusion of a contract, whether you are under an obligation to provide the personal data and the possible consequences of not providing the data;
• the fact of automated decision-making (if such a process is used), including profiling, and, at least in these cases, clear information about the logic used and the significance and likely consequences for you of such processing.

Processing can only start after this, if the legal basis for the processing is consent, and you must give your consent in addition to the information.

This Privacy Notice is valid from 30 May 2024.